Click & Collect
FREE CLICK & COLLECT
If you're located near one of our boating supplies stores, our Click & Collect service makes getting the gear you need smooth sailing. Simply order online, skip the delivery fees, and pick up your items instore at a time that suits you. It's a convenient way to secure your products ahead of time, so there's no risk of missing out when you arrive.
Getting started is quick and easy. Simply choose the products you need, add them to your cart and head to checkout. Select Click & Collect as your delivery option, place your order, and you're done! We'll send you an order confirmation email straight away so you know your gear is locked in, and another when it's ready to be picked up - easy as dropping anchor.
HOW DOES IT WORK?
And you're done! Continue through the checkout as you would with any other online order. Add your payment method and complete the transaction. We'll let you know when your goods are ready for collection.
WHY CAN'T I CLICK & COLLECT A CERTAIN PRODUCT?
If your elected store has insufficient stock of product(s) you would like to order, you will not be able to proceed at the checkout. Worry not! Simply reach out to your preferred Whitworths Marine & Leisure store and a team member will endeavour to arrange for stock to be transferred for collection specially for you.
HOW WILL I KNOW WHEN MY ORDER IS READY?
Once your order is ready for collection, we will send you a "Ready for Collection" email and text message (if you have supplied your phone number at checkout).
If you haven't received your notification, your order is not yet ready for collection and cannot be picked up.
HOW LONG WILL MY ORDER TAKE?
We aim to fulfill Click & Collect orders within a couple of hours - many sooner!
In the event that a product in your order is currently unavailable in your elected store, we will reach out to offer a full or partial refund, or to arrange transfer of stock specially for you.
WHAT DO I NEED TO COLLECT MY ORDER?
When collecting your order in store, please ensure you have the following:
1 - Your "Ready for Collection" email or text message.
This will include your Collection Code which needs to be quoted to a Whitworths Team Member when requested. This can be provided on your phone screen.
2 - Valid Photographic Identification
A Whitworths Team Member will need to verify your identity before handing over your order.
***PLEASE NOTE: We do not accept third party couriers to pick up Click & Collect orders. This includes Uber Couriers.
CAN I ADJUST MY ORDER?
Once a Click & Collect order has been placed it cannot be changed. This includes changing products and their quantities included in the order, as well as the store you have elected to collect from. Your order is immediately sent to your chosen store and processing begins.
If you would like to make additional purchases, simply place another free Click & Collect order. If you no longer require a product in your order and wish to make a return, see the "Can I Return or Exchange My Order" below.
CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?
If someone is collecting your order on your behalf, you can nominate that person when you checkout. Your nominated collector will need to bring:
1 - Your "Ready for Collection" email or text message.
This will include your Collection Code which needs to be quoted to a Whitworths Team Member when requested. This can be provided on your phone screen.
2 - Valid Photographic Identification
A Whitworths Team Member will need to verify your nominated collector's identity before handing over your order.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
Your order will be held instore for 14 days after you have received your "Ready for Collection" notification. If you have not collected your order within this period, we will process a full refund. If you still require products from your order, you will need to place a new Click & Collect order online.
Please reach out to your elected Whitworths Marine & Leisure store if you know you will not be able to collect your order within the 14 day period.
***PLEASE NOTE: We are unable to refund custom cut lengths (including ropes, chain, wire, carpet, hose, cable).
CAN I RETURN OR EXCHANGE MY ORDER?
We will happily return your order provided the products meet the requirements in our Returns & Exchanges Policy.
If you would like to cancel your order or part of your order before collection, please contact your elected store and a Whitworths Team Member will process your refund. We are unfortunately unable to refund products specifically cut to size at your request (this includes ropes, hose, carpet, cable, chain, wire).
If you would like to refund or exchange any or part of your order after collection, you can do so in any of our Whitworths Marine & Leisure stores, or by sending your products to one of our Mail Order Departments. For more information on how to do so by viewing our Returns & Exchanges Policy.
WHY CAN'T I CLICK & COLLECT A CERTAIN PRODUCT?
If your elected store has insufficient stock of product(s) you would like to order, you will not be able to proceed at the checkout. Worry not! Simply reach out to your preferred Whitworths Marine & Leisure store and a team member will endeavour to arrange for stock to be transferred for collection specially for you.
HOW WILL I KNOW WHEN MY ORDER IS READY?
Once your order is ready for collection, we will send you a "Ready for Collection" email and text message (if you have supplied your phone number at checkout).
If you haven't received your notification, your order is not yet ready for collection and cannot be picked up.
HOW LONG WILL MY ORDER TAKE?
We aim to fulfill Click & Collect orders within a couple of hours - many sooner!
In the event that a product in your order is currently unavailable in your elected store, we will reach out to offer a full or partial refund, or to arrange transfer of stock specially for you.
WHAT DO I NEED TO COLLECT MY ORDER?
When collecting your order in store, please ensure you have the following:
1 - Your "Ready for Collection" email or text message.
This will include your Collection Code which needs to be quoted to a Whitworths Team Member when requested. This can be provided on your phone screen.
2 - Valid Photographic Identification
A Whitworths Team Member will need to verify your identity before handing over your order.
***PLEASE NOTE: We do not accept third party couriers to pick up Click & Collect orders. This includes Uber Couriers.
CAN I ADJUST MY ORDER?
Once a Click & Collect order has been placed it cannot be changed. This includes changing products and their quantities included in the order, as well as the store you have elected to collect from. Your order is immediately sent to your chosen store and processing begins.
If you would like to make additional purchases, simply place another free Click & Collect order. If you no longer require a product in your order and wish to make a return, see the "Can I Return or Exchange My Order" below.
CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?
If someone is collecting your order on your behalf, you can nominate that person when you checkout. Your nominated collector will need to bring:
1 - Your "Ready for Collection" email or text message.
This will include your Collection Code which needs to be quoted to a Whitworths Team Member when requested. This can be provided on your phone screen.
2 - Valid Photographic Identification
A Whitworths Team Member will need to verify your nominated collector's identity before handing over your order.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
Your order will be held instore for 14 days after you have received your "Ready for Collection" notification. If you have not collected your order within this period, we will process a full refund. If you still require products from your order, you will need to place a new Click & Collect order online.
Please reach out to your elected Whitworths Marine & Leisure store if you know you will not be able to collect your order within the 14 day period.
***PLEASE NOTE: We are unable to refund custom cut lengths (including ropes, chain, wire, carpet, hose, cable).
CAN I RETURN OR EXCHANGE MY ORDER?
We will happily return your order provided the products meet the requirements in our Returns & Exchanges Policy.
If you would like to cancel your order or part of your order before collection, please contact your elected store and a Whitworths Team Member will process your refund. We are unfortunately unable to refund products specifically cut to size at your request (this includes ropes, hose, carpet, cable, chain, wire).
If you would like to refund or exchange any or part of your order after collection, you can do so in any of our Whitworths Marine & Leisure stores, or by sending your products to one of our Mail Order Departments. For more information on how to do so by viewing our Returns & Exchanges Policy.