We offer a 30 Day refund in all of our 16 locations. Visit our STORE LOCATOR to find your closest Whitworths location.
Should you wish to make a refund or exchange, bring or post the product/s in store with your proof of purchase and if necessary a note or relevant information to assist our staff in best serving you. To ensure the process is as easy as possible, please provide the following:
- Present your proof of purchase (Receipt, Bank Statement, Photograph of your receipt or online tax invoice). If you cannot find this information please contact your local store.
- The product/s should be in original condition and packaging (including manuals and accessories).
Please Note: Any expenses relating to the return of your product will normally have to be paid by the customer. For online purchases, we offer return freight PO BOX (see RETURNS ONLINE below for details).
IF YOUR RETURN REQUIRES AN ASSESSMENT PRIOR TO REFUND OR WARRANTY
Electronic items may require testing prior to a refund, exchange or replacement is offered.
Please Note: Check that you have made a copy of any data saved on your electronic products such as Chartplotters, GPS or Fishfinders. The repair of your items may result in the loss of user data. Products may be replaced by refurbished goods rather than being repaired.
RETURNING ONLINE PURCHASES
Purchases made through our online store can be returned/exchanged in any of our 16 stores.
RETURN & WARRANTIES FOR SANITARY PRODUCTS
For hygiene and safety reasons please contact your local store prior to bringing any used sanitary products into a store for warranty, refund or exchange. These items include:
- Toilet Hose & Associated Fittings
- Holding Tanks
- Mask & Snorkels
- Macerator Pumps
- Wetsuits & Underwear
For store contact details please visit our STORE LOCATOR.
We may not offer you a refund, replacement or repair if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew of or were made aware of the faults before you bought the product
- asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
PRODUCTS THAT ARE EXCLUDED FROM OUR RETURNS POLICY
Unless they are faulty products include:
- Opened tins of Paint
- Registered EPIRBs / PLBs
- Gift Vouchers
- Cut lengths (Wire, Rope, Carpet, Hose, Etc.)
SPECIAL ORDER PRODUCTS
Please note that Special Order Non-stock items may be subject to a restocking fee of equal to the greater of $20 or 15% of the purchase price
Should you wish to return your purchase for exchange or refund please follow the steps below.
Please note that items which have been cut to length or come with an expiry date may not be able to be returned for credit. Please contact your state mail order department to discuss prior to attempting to return the item. Contact Details
Wrap return securely in a good box using strong tape.
Include inside the package a copy of the invoice we sent with your purchase and tell us why you are returning your purchase and what action you wish us to take.
Be sure your package is insured for freight and any other costs are prepaid. We don't accept freight deliveries to our account or responsibility for loss or damage to returned parcels. If you are in doubt about a return, please contact us and we shall advise you.
NSW, VIC, SA, NT, ACT, and Overseas Customers only post to
P.O. BOX 7052
Warringah Mall NSW 2100 Australia
Queensland Customers only post to
127-137 Breakfast Creek Rd,
Newstead QLD 4006
Western Australian Customers only post to
8/634 Stirling Highway
Mosman Park WA 6012
Tasmanian Customers only post to
20 Derwent Park Rd
Derwent Park TAS 7009